mae888 Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how mae888 ("mae888", "we", "us", "our") collects, processes, stores, and protects the personal data of individuals ("you", "Member", "User") who access or use the mae888 website at mae888.net and all associated services, including the online casino, sports betting platform, live games, promotions, and customer support services.

Mae888 is committed to protecting the privacy of its members and handling personal data with transparency and responsibility. This Policy is intended to provide you with a clear understanding of what data we collect, why we collect it, how it is used, and what rights you have in relation to it.

By registering an account with mae888 or by continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any aspect of this Policy, you should not use the Platform.

2. Data Controller

Mae888 is the data controller responsible for the personal data collected through the mae888 platform. As data controller, mae888 determines the purposes and means of processing your personal information. All data-related enquiries, access requests, and complaints should be directed to mae888 customer support via the live chat function available within your account dashboard, or via the email address displayed in the footer of this website.

3. Personal Data We Collect

Mae888 collects the following categories of personal data in the course of operating the Platform:

• Identity Data: Full name, date of birth, gender, nationality, and copies of government-issued identification documents (e.g. Malaysian MyKad, passport) submitted for KYC verification purposes.
• Contact Data: Email address, mobile telephone number, and residential address.
• Account Data: Username, encrypted password, account preferences, communication preferences, and responsible gaming settings.
• Financial Data: Payment method details (e.g. eWallet identifiers, bank account numbers used for FPX/DuitNow transfers), deposit and withdrawal history, and account balance records. Mae888 does not store full payment card numbers.
• Transaction Data: Details of bets placed, games played, wager amounts, outcomes, bonus activity, and account credits and debits.
• Technical Data: IP address, browser type and version, device identifiers, operating system, time zone, referring URLs, and session data collected automatically when you access the Platform.
• Usage Data: Information about how you navigate and interact with the Platform, including pages visited, features accessed, and time spent on the Platform.
• Communications Data: Records of your communications with mae888 customer support, including live chat transcripts and email correspondence.

4. How We Collect Your Data

Mae888 collects personal data through the following means:

• Direct provision: When you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or interact with any feature of the Platform that requires you to submit information.
• Automated collection: Technical and usage data is collected automatically via cookies, log files, and similar tracking technologies when you access the Platform. See Section 10 for our Cookies policy.
• Third-party sources: We may receive supplementary identity and fraud-screening data from KYC verification providers, payment processors, and anti-money laundering databases where required to satisfy regulatory obligations.

5. How We Use Your Personal Data

Mae888 uses personal data for the following purposes:

• To create, maintain, and administer your mae888 account and provide you with access to Platform services
• To process deposits, withdrawals, and other financial transactions in MYR
• To verify your identity and age in compliance with Know Your Customer (KYC) requirements
• To detect, investigate, and prevent fraud, money laundering, and other illegal activities
• To comply with applicable legal and regulatory obligations, including reporting requirements under anti-money laundering legislation
• To administer promotions, bonuses, and the VIP programme, and to assess eligibility
• To provide customer support and respond to your enquiries
• To send transactional communications relating to your account, including deposit confirmations, withdrawal notifications, and security alerts
• To send marketing and promotional communications where you have consented to receive them, or where mae888 has a legitimate interest in doing so
• To improve the Platform, develop new features, and conduct internal analytics and reporting
• To enforce the mae888 Terms and Conditions and resolve disputes

6. Legal Basis for Processing

Mae888 processes your personal data on the following legal bases:

• Contract performance: Processing necessary to fulfil our obligations under the member agreement, including account operation, transaction processing, and service delivery.
• Legal obligation: Processing required to comply with applicable law, including KYC verification, anti-money laundering screening, and regulatory reporting.
• Legitimate interests: Processing for fraud prevention, platform security, analytics, and service improvement, where such interests are not overridden by your data protection rights.
• Consent: Where we send you marketing communications or use non-essential cookies, we rely on your consent, which you may withdraw at any time.

7. Data Sharing and Disclosure

Mae888 does not sell, rent, or trade your personal data to third parties. We may share your data in the following limited circumstances:

• Payment processors: Your payment details are shared with certified payment processors (including Touch 'n Go eWallet, Boost, Maybank, CIMB, Public Bank, DuitNow, and FPX providers) solely for the purpose of processing transactions.
• KYC and verification providers: Identity documents and personal data may be shared with third-party identity verification services to fulfil regulatory KYC requirements.
• Game providers: Your account identifier and game session data are shared with licensed game providers to facilitate game play. These providers operate under data processing agreements with mae888.
• Regulatory authorities: We may be required to disclose personal data to regulatory bodies, law enforcement agencies, or governmental authorities in response to lawful requests, court orders, or regulatory obligations.
• Service providers: We engage third-party providers for hosting, analytics, customer support tools, and similar operational services. These providers access personal data only as necessary to perform their contracted services and are bound by confidentiality obligations.

All third parties with whom mae888 shares personal data are required to handle it in accordance with applicable data protection standards.

8. Data Retention

Mae888 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the duration of your membership and for a period thereafter as required by applicable legal, regulatory, and business requirements.

Specifically, transaction records and KYC documentation are retained for a minimum of five (5) years following account closure, in compliance with anti-money laundering and financial record-keeping obligations. Technical and usage logs are retained for shorter periods consistent with operational requirements. Where you request account closure, mae888 will anonymise or delete personal data that is no longer required, subject to the retention obligations described above.

9. Your Data Rights

Subject to applicable law, you have the following rights in relation to the personal data mae888 holds about you:

• Right of access: You may request a copy of the personal data mae888 holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: In certain circumstances, you may request the deletion of your personal data. Note that this right is subject to retention obligations described in Section 8.
• Right to restriction: You may request that mae888 restrict processing of your personal data in certain circumstances.
• Right to data portability: Where processing is based on consent or contract performance and is carried out by automated means, you may request a copy of your data in a structured, machine-readable format.
• Right to object: You may object to processing of your personal data where mae888 relies on legitimate interests as the legal basis, including for direct marketing purposes.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of the above rights, please contact mae888 customer support via live chat or by email using the address displayed in the footer of this website. Mae888 will respond to verified requests within a reasonable timeframe consistent with applicable legal requirements.

10. Cookies and Tracking Technologies

Mae888 uses cookies and similar tracking technologies to operate the Platform, enhance user experience, and collect analytics data. Cookies are small text files stored on your device that allow us to recognise your browser and retain session information between visits.

The following types of cookies are used on the mae888 platform:

• Strictly necessary cookies: Required for core Platform functionality including authentication, session management, and security. These cannot be disabled.
• Performance and analytics cookies: Used to understand how members interact with the Platform, which pages are most visited, and where technical errors occur. This data is aggregated and anonymised.
• Functional cookies: Used to remember your preferences, such as language settings and display preferences, to provide a more personalised experience.
• Marketing cookies: Used to deliver relevant promotional content. Where these cookies are non-essential, they are only placed with your consent.

You may manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the Platform.

11. Children's Privacy and Underage Protection

The mae888 platform is strictly restricted to individuals who are 21 years of age or older. Mae888 does not knowingly collect personal data from persons under the age of 21. If mae888 becomes aware that personal data has been collected from an underage individual, the relevant account will be immediately suspended, all personal data relating to that account will be deleted to the extent permitted by law, and any deposited funds will be returned via the original payment method net of any winnings generated.

If you believe that a minor has registered on the mae888 platform, please contact customer support immediately.

12. Security Measures

Mae888 implements appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include 256-bit SSL/TLS encryption for all data transmitted between your browser and our servers, encrypted storage for sensitive personal and financial data, access controls limiting data access to authorised personnel on a need-to-know basis, regular security assessments of Platform infrastructure, and monitoring systems to detect and respond to suspicious activity.

While mae888 takes reasonable steps to protect your personal data, no internet-based system can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying mae888 promptly in the event of any suspected unauthorised access to your account.

13. Third-Party Links

The mae888 platform may contain references or links to third-party services, including licensed game providers and payment processors. This Privacy Policy applies exclusively to the mae888 platform. Mae888 is not responsible for the privacy practices of third-party services. We encourage you to review the privacy policies of any third-party services you access in connection with your use of the Platform.

14. Changes to This Privacy Policy

Mae888 reserves the right to update or amend this Privacy Policy at any time. Where changes are material, mae888 will notify registered members via a notification on the Platform prior to the changes taking effect. The "Last updated" date at the top of this page will be revised accordingly. Your continued use of the Platform following the effective date of any revision constitutes your acceptance of the updated Policy.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or mae888's handling of your personal data, please contact us via the live chat function available within your account dashboard. Our support team is available 24 hours a day, 7 days a week. You may also reach us by email — our contact address is displayed in the footer of this website.

For requests relating to data access, correction, erasure, or any other exercise of your data rights as described in Section 9, please state clearly in your message the nature of your request and the data it concerns. Mae888 may require identity verification before processing data rights requests.